Shipping and Returns

Shipping Information

Domestic Shipping
We offer several shipping options within the United States:

  • Standard Ground: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days
  • Overnight Shipping: Next business day

Orders placed before 1 PM EST Monday through Friday are processed the same day. Orders placed after 1 PM EST or on weekends are processed the next business day.

Shipping Costs

  • Standard Ground: $8.95 (FREE on orders over $75)
  • Expedited: $19.95
  • Express: $29.95
  • Overnight: $49.95

International Shipping
We ship to the following countries:

  • Canada
  • United Kingdom
  • Australia
  • European Union countries
  • Japan

International shipping costs and delivery times vary by destination. Customers are responsible for any customs fees, import duties, or taxes charged by their country.

Order Processing
Please allow 1-2 business days for order processing before your package ships. During peak holiday seasons, processing may take 3-5 business days.

Tracking Your Order
Once your order ships, you will receive a confirmation email with your tracking number. You can track your package using our order tracking system on our website.

Shipping Restrictions
We cannot ship to PO boxes or APO/FPO addresses. Signature may be required for delivery of orders over $200.

Returns and Exchanges

Return Policy
We want you to love your Peter Grimm hat. If you’re not completely satisfied, you may return most items within 30 days of delivery.

Return Conditions
To be eligible for return, items must be:

  • In new, unworn condition
  • In original packaging
  • With all tags attached
  • Accompanied by original receipt or order confirmation

How to Initiate a Return

  1. Visit our Returns Center at petergrimm-hats.com/returns
  2. Enter your order number and email address
  3. Select the items you wish to return
  4. Choose your return reason
  5. Print your prepaid shipping label

Return Methods

  • Prepaid Label: Use our prepaid return label for $6.95 deducted from your refund
  • Free Return: Free returns are available for store credit
  • Exchange: Exchanges are available for different sizes or colors

Refund Information

  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable
  • Sale items are eligible for store credit only
  • Gift cards are non-refundable

Return Processing Time
Please allow 7-10 business days for your return to be processed once we receive it. You will receive an email confirmation when your return is complete.

Non-Returnable Items
The following items cannot be returned:

  • Final sale items
  • Worn or damaged products
  • Items without original tags
  • Personalized merchandise
  • Gift cards

International Returns
International customers are responsible for:

  • Return shipping costs
  • Customs fees and import duties
  • Original shipping charges are non-refundable

Damaged or Defective Items
If you receive a damaged or defective item:

  1. Contact us within 7 days of delivery
  2. Provide photos of the damage
  3. We will send a replacement immediately

Hat Sizing
We provide detailed sizing guides for each hat style. If you need assistance with sizing, please contact our customer service team before ordering.

Hat Care
To maintain your hat’s shape and quality:

  • Store in a cool, dry place
  • Avoid excessive moisture
  • Handle with clean hands
  • Use appropriate cleaning methods for each material

For complete return instructions or to start your return, please visit our Returns Center at petergrimm-hats.com/returns. For questions about shipping or returns, contact us through our website contact form.